Experienced controller cover when the rota has a gap.
Veitch Ops is a UK company providing remote taxi controller cover for sickness, holidays, vacancies, busy periods and recurring uncovered shifts. Our UK-based controller team brings real dispatch experience rather than generic call-centre training.
Tell us the hours, responsibilities and system involved. We will confirm suitable cover and provide a clear quotation before anything is agreed.
Sickness cover
Reduce the disruption caused when an expected controller becomes unavailable and the remaining team cannot safely absorb the whole shift.
Holiday cover
Plan annual-leave periods without forcing other controllers into repeated overtime or leaving known gaps in customer and driver support.
Vacancy and recruitment gaps
Maintain cover while recruiting or training a permanent team member, with duties limited to the scope agreed for the temporary period.
Recurring shift gaps
Cover a difficult evening, overnight or weekend slot regularly without adding another full-time wage for one specific gap.
Matched and familiarised before the shift.
We consider the platform, hours and duties before assigning cover. Systems can include Autocab, iCabbi, Cordic and Magenta, with familiarisation completed whenever a platform or operating procedure is new to the assigned controller.
Cover the gap without lowering the standard.
Controller cover should not mean placing somebody unfamiliar onto a live desk and hoping for the best. Duties, access, fares, service standards and escalation contacts are agreed before responsibility begins.
The controller works within that scope while your management team retains control of the operation.
Can cover be arranged quickly?
Sometimes, depending on availability and system familiarity. We will be clear about what can be covered safely rather than promise an unsuitable controller.
Can we book recurring cover?
Yes. Cover can be arranged for an agreed recurring shift as well as a temporary sickness, holiday or recruitment period.
Which duties can be included?
Call handling, bookings, driver allocation, passenger updates and agreed live operational responsibilities can be included.
Can we test the controller first?
Yes. A flexible trial period lets you assess the working standard before agreeing to paid or recurring cover.
Solve the exact gap in your operation.
You do not have to outsource an entire desk. Start with the calls, shifts or staffing gaps causing the most pressure.
Taxi call handling
Booking calls, quotes, passenger enquiries and journey updates handled in your business name.
Taxi call handlingOut-of-hours dispatch
Flexible evening, overnight, weekend and peak-time cover arranged around your demand.
Out-of-hours supportOutsourced taxi dispatch
Broader ongoing dispatch support when the requirement goes beyond covering one rota gap.
Taxi dispatch outsourcingHave a sickness, holiday, vacancy or recurring shift gap to cover?
Request a flexible trial