Evening, overnight and weekend dispatch cover.
Veitch Ops is a UK company providing out-of-hours taxi dispatch for taxi and private-hire operators. UK-based controllers can cover the periods that are difficult to staff without forcing your daytime team to stretch across every shift.
Arrange evening, overnight, weekend, peak-time or recurring support around the hours and duties your operation actually needs. Every arrangement is quoted individually.
Evening dispatch cover
Keep booking calls, driver coordination and customer updates moving when daytime staff finish and evening demand begins.
Overnight support
Provide an agreed level of operational cover through the night without relying on one internal controller to carry every unsocial shift.
Weekend dispatch
Support busy Friday and Saturday periods, Sunday requirements or regular weekend gaps with cover planned around expected demand.
Peak-time overflow
Add an experienced controller when school runs, events, airport work or sudden call volume would otherwise overwhelm the available desk.
Cover built around the shift.
Before live work begins, we agree the hours, duties, handover information, escalation contacts and decisions that remain with your management team. Platform familiarisation is completed before an assigned controller takes responsibility.
Start with the hours causing the problem.
You may need one recurring evening, a regular overnight block, weekend support or an extra controller only during known peaks. The service is built around that requirement rather than forcing a standard package.
Your business keeps control of fares, policies, drivers and customer relationships throughout.
Do you offer overnight cover?
Yes. Overnight and extended-hour requirements can be arranged when the hours, responsibilities and staffing have been agreed in advance.
Can we book one recurring shift?
Yes. Cover can be arranged for a single pressure point, a recurring block or a wider schedule according to your requirement.
How is the shift handed over?
Open work, priority bookings, driver issues and escalation contacts are agreed through a practical handover before responsibility changes.
Can we test a busy period?
Yes. A flexible trial period can be arranged around a relevant working period so you can judge the support under real conditions.
Solve the exact gap in your operation.
You do not have to outsource an entire desk. Start with the calls, shifts or staffing gaps causing the most pressure.
Taxi call handling
Booking calls, quotes, passenger enquiries and journey updates handled in your business name.
Taxi call handlingOutsourced taxi dispatch
Broader call handling, driver allocation and operational support for a complete working shift.
Taxi dispatch outsourcingController cover
Experienced remote cover for sickness, holidays, vacancies and recurring uncovered shifts.
Taxi controller coverNeed dependable cover outside your normal staffed hours?
Request a flexible trial