Professional support, without paying for a full shift.

A flexible way to add experienced call handling and operational support when an hourly service does not make commercial sense. Veitch Ops works in your systems, represents your business and charges around the work completed.

Discuss flexible cover

One flexible service

Pay for the support your operation actually uses.

Choose overflow or out-of-hours routing around your operation. Genuine calls are handled professionally, while separate follow-up and operational actions can be completed as individual tasks.

Pay per call

Customer and driver calls handled in your business name, with the relevant booking or basic update entered directly into your system.

Pay per task

Defined operational actions completed when required, including scheduled dispatch, driver checks and separate customer or driver follow-up.

Where it fits

Built for quieter periods, overflow and unpredictable demand.

This service gives smaller and lower-volume operations access to experienced UK private-hire support without committing to a complete hourly shift.

Overflow support

Add capacity when your own team cannot reach every call.

Out-of-hours cover

Arrange flexible support for quieter evenings, nights or weekends.

Low-volume operations

Access experienced support when a full reserved shift would be disproportionate.

How it works

Configured around your operation.

01
Agree the cover
We learn your systems, procedures and escalation requirements, then agree when and how calls reach Veitch Ops.
02
Use support when needed
Calls can be routed as overflow or during agreed periods. Defined tasks are requested and completed separately.
03
Receive a clear record
You receive an itemised monthly report of genuine calls handled and operational tasks completed.

The right level of cover

Flexible when demand is light. Reserved when it is not.

Pay-per-call and pay-per-task support is provided on a flexible, non-exclusive basis. If your operation needs guaranteed availability or consistently higher call volumes, Veitch Ops can arrange dedicated hourly cover instead.

Explore dedicated out-of-hours cover

Pay Per Call & Task

Build cover around the way your operation actually works.

Tell us about your call patterns, quieter periods and the operational tasks that still need reliable attention.

Request a tailored quote