Designated account management
One named, experienced contact who represents your business, understands the account and builds a consistent working relationship.
Business Account Management
The Account Desk
One designated manager. Complete oversight of the customer relationship.
The Account Desk provides experienced, outsourced account management for the corporate and contract customers held by private-hire operators. We represent your business, coordinate service delivery and keep each relationship properly managed.
Discuss your account requirements
What is included
A complete account-management function, without another full-time hire.
Your designated manager becomes a professional extension of your business. We learn how each customer operates, coordinate everyone involved and take responsibility for keeping the relationship on track.
Service delivery and issue ownership
We oversee the customer's transport requirements, coordinate with your operational team and follow every service issue through to resolution.
Commercial and billing coordination
We support agreed pricing and terms, confirm chargeable information, prepare invoicing data and resolve billing queries with your finance team.
Account reviews, retention and growth
We provide clear account reporting, identify recurring concerns and help strengthen, retain and develop the relationship over time.
Why it matters
Protect the relationships behind recurring revenue.
Important customer relationships can become fragmented when responsibility is shared across a busy office. The Account Desk brings clear ownership, continuity and professional oversight.
One accountable owner
One accountable manager who knows the customer and remains on top of the relationship.
Stronger service control
A dependable customer experience that reflects the standards of your business.
More room to grow
Experienced account management without adding another role to your internal team.
The Account Desk
Put your account customers in capable hands.
Tell us about the accounts you want to protect, strengthen and manage more effectively.
Discuss account management