Operational experience built inside the taxi industry.
Veitch Ops is a UK company with a UK-based controller team and a real track record in UK private hire.
Although our experience was built in taxi and private hire, the same operational pressures appear throughout courier and logistics businesses: calls arriving at once, jobs needing allocation, drivers requiring updates and customers expecting immediate answers.
Experience inside busy operations
Veitch Ops is built on more than fifteen years in UK private hire — including running the day-to-day operation and taking ownership responsibility for a busy private-hire business in Kent. Corporate accounts, quoting, complaints, and fast decisions when there wasn’t a good option.
Why Veitch Ops was created
One controller off sick and the whole shift is in trouble. Miss enough calls and it isn’t just lost money — it’s a competitor picking up your regular customer. Most operators can’t justify another full-time controller for gaps like that.
The standard we want to deliver
Cover that behaves like your own desk: accurate bookings, drivers who get answers, customers who feel handled. Judged on accuracy and communication, not on how many calls we can rush through.
Want to see how we work in practice?
Request a flexible trial