One experienced team behind every call, booking and live journey.

Veitch Ops provides outsourced customer operations for taxi, private-hire and other driver-based businesses. We work in your business name, through your existing systems and procedures, to keep customers, drivers and live work moving.

Discuss customer operations

What it brings together

Practical operational support, shaped around the pressure you need removed.

Choose complete or partial support. We learn your systems, rules and escalation process, then provide the right level of cover without forcing your operation into a fixed package.

Calls, enquiries and bookings

Customer and driver calls handled professionally in your business name, with bookings, quotes and agreed updates entered directly into your system.

Live dispatch and driver coordination

Jobs monitored and allocated, drivers kept informed and live operational issues handled or escalated according to your procedures.

Passenger communication and issue ownership

Collection changes, delays, no-contact situations and service questions managed with the judgement needed to protect the customer experience.

Overflow and out-of-hours continuity

Flexible support for busy periods, evenings, overnight work, weekends, sickness, holidays and recurring gaps in operational coverage.

Built around your operation

Add experienced capacity without rebuilding the way you work.

Customer Operations is a flexible layer around your existing team. You decide what is covered, when support is available and which decisions remain with your management.

Your existing systems

We work through the booking, dispatch or fleet-management setup your business already uses.

Your business name

Customers and drivers receive a joined-up service that represents your standards and procedures.

Your preferred cover model

Use reserved shift cover or flexible Pay Per Call & Task support according to demand.

Customer Operations

Tell us where the pressure sits.

We will recommend a practical level of support around your calls, customers, drivers and live workload.