Taxi call handling that protects every booking.
Veitch Ops is a UK company providing outsourced taxi call handling and call answering for taxi and private-hire operators. UK-based controllers answer in your business name and handle each enquiry according to your fares, service area and customer standards.
Use the service for overflow, evenings, overnight calls, weekends, lunch breaks or recurring booking support. Cover is arranged and quoted around the hours you need.
Booking calls
New bookings are taken accurately, checked against your service area and entered using the customer and journey details your operation requires.
Overflow call answering
When calls stack up, overflow can be routed to experienced controllers so more enquiries are answered before the caller tries another operator.
Quotes and availability
Journey quotes, account enquiries, vehicle requirements and availability checks are handled using the pricing and booking rules agreed with you.
Passenger enquiries
Where’s-my-taxi calls, collection changes, late pickups and journey updates are dealt with properly rather than passed around or ignored.
Your business name. Your booking rules.
Before calls are handed over, we agree how they should be answered, what can be quoted, which jobs can be accepted and when an enquiry must be escalated. If a booking platform is new to an assigned controller, familiarisation happens before live cover begins.
More than taking a message.
A generic answering service records a name and number for somebody else to call back. Veitch Ops can handle the live enquiry, enter the booking, provide the agreed information and keep the customer moving.
You keep control of fares, policies and service standards. We cover only the calls and responsibilities agreed with you.
Which calls can be covered?
New bookings, quotes, passenger updates, account enquiries, overflow calls and other agreed customer contact can all be included.
Can you enter bookings?
Yes. Controllers can enter bookings and updates into your authorised system once the required access, rules and onboarding have been agreed.
Will calls sound consistent?
Controllers answer in your business name and follow the agreed information for your operation, creating a consistent experience for callers.
Can we test it first?
Yes. A flexible trial period lets you assess the call handling during a real period of demand before agreeing to ongoing cover.
Solve the exact gap in your operation.
You do not have to outsource an entire desk. Start with the calls, shifts or staffing gaps causing the most pressure.
Outsourced taxi dispatch
Add driver allocation and live operational support to customer call handling.
Taxi dispatch outsourcingOut-of-hours dispatch
Flexible evening, overnight, weekend and peak-time cover arranged around your demand.
Out-of-hours supportAirport-transfer support
Booking enquiries, passenger updates and driver coordination for airport-transfer operations.
Airport-transfer supportNeed more booking enquiries answered without adding another full-time wage?
Request a flexible trial