Experienced dispatch cover,
without another full-time wage.
Veitch Ops provides outsourced dispatch, call handling and remote controller cover for taxi, private-hire, airport-transfer, courier and logistics operators. Our UK-based controller team works through your existing setup—answering customers, entering bookings or jobs, coordinating drivers and helping keep the operation moving.
Try the service during a flexible trial period shaped around your business. No obligation and no invoice.
Specialists in taxi and private hire, with flexible support for other driver-based operations.
More than 15 years of UK private-hire experience.
Illustrative demonstration — not live client data.
A missed call isn't a missed call. It's a fare that just booked with someone else. Every unanswered ring during a busy shift, a night out short-staffed, or a lunch break is money walking to a competitor.
Outsource your dispatch without losing control.
We work through your existing systems, follow your procedures and escalate decisions according to your rules. You gain experienced cover without handing your operation to a generic call centre.
Use Veitch Ops for overflow, out-of-hours shifts, sickness and holiday cover, or a dependable recurring dispatch service built around the way your business already works.
Learn about outsourced dispatchOperational outsourcing for driver-based businesses.
Taxi and private hire are our specialist background, with the same practical support available to airport-transfer, courier and logistics operations.
Dispatch, calls and controller cover
Bookings, driver coordination, overflow calls and complete shift cover delivered through your existing system.
Outsourced taxi dispatchBookings and live journey support
English-speaking enquiries, passenger updates, collection changes and driver coordination around time-sensitive airport work.
Airport-transfer supportJob entry and driver coordination
Customer enquiries, job allocation, delivery updates and operational support for busy driver-based services.
Courier and logistics supportEverything that comes through the phone.
Working through whatever dispatch system you already run — nothing new to install, nothing to migrate.
Three steps, no contract until you're sure.
Point us at your gaps
Evenings, weekends, lunch cover, or full overflow — tell us where the calls are being missed.
We work your system
No new software for your team to learn. We dispatch through what you already use.
Flexible trial period
A flexible working trial shaped around your operation, with no obligation and no invoice, so you can judge the standard before agreeing to anything.
Tell us the gap. We’ll recommend the right cover.
Every operation is different. Tell us which shifts, systems and pressure points you need help with, and we’ll come back with a clear proposal.
Talk to usNot a script. Actual desk experience.
Veitch Ops is a UK company built on more than 15 years of hands-on private-hire experience. Our controller team is based in the UK and understands the pressure of live transport operations.
Inside busy operations
Bookings, driver allocation, corporate accounts, quoting and complaints.
We know the pressure
Calls stacking up, drivers waiting, and the desk suddenly a controller down.
Built around your setup
We adapt to the systems you already run, rather than the other way round.