Outsourced taxi dispatch without losing control.
Veitch Ops is a UK company providing outsourced taxi dispatch for UK taxi and private-hire operators. Our UK-based controller team works inside your existing system, follows your procedures and represents your business professionally.
Use the service for overflow, nights, weekends, sickness and holidays, or as dependable recurring dispatch cover. You decide the duties, shifts and escalation rules.
Customer calls and bookings
Calls are answered in your business name and bookings are entered directly into your system using your pricing, service areas and customer-handling standards.
Overflow and out-of-hours cover
Outsource the shifts that strain your internal team: evenings, weekends, school-run peaks, lunch breaks, sickness, holidays or sudden periods of heavy call volume.
Driver coordination
Jobs can be allocated and monitored using your existing dispatch procedures, with delays, reassignments and operational issues handled or escalated according to your rules.
Passenger support and updates
Where’s-my-taxi calls, late pickups, quotes, account queries and journey updates are handled properly, protecting both the booking and the customer relationship.
Your systems. Your rules.
We can work with platforms including Autocab, iCabbi, Cordic and Magenta, as well as other authorised booking, dispatch and fleet-management systems by agreement. Where a platform is new to an assigned controller, familiarisation happens before the first live shift.
An extension of your desk, not a generic call centre.
Before cover starts, we agree the required duties, system access, pricing rules, service standards and escalation contacts. Approved controllers then work only within that agreed scope.
You can outsource one pressure point or a regular block of dispatch time. Your business keeps control of fares, policies, drivers and customer relationships throughout.
Is outsourced dispatch secure?
Access is limited to the authorised systems and duties needed for the shift. Confidentiality, data-security and escalation requirements are agreed before live work begins.
Do we have to outsource everything?
No. Start with overflow, out-of-hours or a recurring shift. The service can support your existing team rather than replace it.
Will callers know it is outsourced?
Controllers answer and work according to the agreed information for your operation, creating a consistent experience for customers and drivers.
Can we test it first?
Yes. A flexible trial period lets you assess the service during real operations before deciding whether ongoing outsourced dispatch would help.
Solve the exact gap in your operation.
You do not have to outsource an entire desk. Start with the calls, shifts or staffing gaps causing the most pressure.
Taxi call handling
Booking calls, quotes, passenger enquiries and journey updates handled in your business name.
Call-handling serviceOut-of-hours dispatch
Flexible evening, overnight, weekend and peak-time cover arranged around your demand.
Out-of-hours supportController cover
Experienced remote cover for sickness, holidays, vacancies and recurring uncovered shifts.
Taxi controller coverConsidering outsourcing part of your taxi dispatch operation?
Request a flexible trial