Outsourced dispatch, call handling and account management.
Veitch Ops is a UK company providing experienced remote support through the systems and procedures your operation already uses.
Taxi and private hire are our specialist background, with tailored support available for airport-transfer, courier and logistics businesses.
A clear service for each operational pressure point.
Each page below explains what can be covered, who it suits and how the service fits into an existing operation.
Outsourced taxi dispatch
Complete or partial dispatch support for UK taxi and private-hire operators.
Explore taxi dispatch outsourcingTaxi call handling
Booking calls, customer enquiries, quotes and journey updates answered in your business name.
Explore taxi call handlingOut-of-hours dispatch
Evening, overnight, weekend and peak-time support arranged around your operation.
Explore out-of-hours coverTaxi controller cover
Planned or short-notice cover for sickness, holidays, vacancies and recurring gaps.
Explore controller coverThe Account Desk
Dedicated management for private-hire operators' corporate, contract and priority accounts.
Explore account managementPay Per Call & Task
Flexible call handling and operational tasks for quieter periods, overflow and out-of-hours demand.
Explore flexible supportAirport-transfer support
Bookings, English-speaking enquiries, passenger updates and driver coordination.
Explore airport-transfer supportCourier and logistics support
Job entry, customer communication, allocation and driver updates for busy operations.
Explore courier and logistics supportEverything that comes through the phone, covered properly.
Bookings, jobs & driver allocation
Bookings and jobs logged straight into your system and allocated to the right driver based on availability and location. If a driver runs behind or a job needs reassigning mid-shift, it’s sorted in real time.
Overflow & out-of-hours cover
Evenings, weekends, school-run peaks, or a Friday night when you’re suddenly a controller short. A single shift, a recurring slot, or genuine last-minute cover when someone calls in sick.
Passenger and customer support
Where’s my taxi, a late pickup, a delivery update, an account query. Handled properly rather than brushed off — a complaint dealt with badly costs you a repeat customer.
Quotes, journey pricing & job updates
Distance jobs, account rates, out-of-area pickups and delivery pricing. Quoted accurately and consistently using the pricing structure your business already runs on.
Works with what you’ve already got
We can work with platforms including Autocab, iCabbi, Cordic and Magenta, as well as other booking, dispatch and fleet-management systems by agreement. Where a system is new to an assigned controller, familiarisation happens before live cover begins.
Want to see how this runs on your setup?
Request a flexible trial