Outsourced support for calls, jobs and drivers.
Veitch Ops is a UK company providing remote operational support for courier and logistics businesses. Our UK-based controller team can assist with customer contact, job entry, driver coordination and delivery updates.
Taxi and private hire are our specialist background, but the same live operational skills transfer naturally to driver-based services where timing, accurate information and clear escalation matter.
Customer enquiries
New-job enquiries, collection questions, delivery updates and account calls are handled using the service information agreed with you.
Job entry and updates
Collection and delivery details are recorded accurately, with authorised changes entered into the system as work progresses.
Driver coordination
Jobs can be allocated and monitored using your procedures, with delays, reassignments and driver issues handled or escalated according to your rules.
Overflow and extended hours
Add support during peaks, evenings, weekends, holidays or recurring gaps rather than leaving one internal desk to absorb every call and update.
Familiarisation before live work.
Courier and logistics platforms vary. We review the system, workflow, service rules and escalation process before assigning a controller, allowing extra familiarisation time wherever the setup is new.
Add experienced capacity where it helps most.
Start with overflow calls, customer updates, job entry, a difficult shift or another defined pressure point. Duties, access and escalation rules are agreed before an assigned controller begins.
Your business keeps control of pricing, policies, drivers and customer relationships throughout.
Which operations can you support?
Veitch Ops can discuss support for courier, same-day delivery and other driver-based logistics operations where the duties match our operational experience.
Do we have to outsource everything?
No. Start with one task, pressure point or recurring shift while your existing team retains the rest of the operation.
Can you learn our platform?
Potentially, yes. We allow familiarisation and onboarding time before live work whenever a platform or workflow is new to the assigned controller.
How is the service priced?
Every arrangement is quoted around the hours, systems, call volume and operational responsibilities involved.
Solve the exact gap in your operation.
You do not have to outsource an entire desk. Start with the calls, shifts or staffing gaps causing the most pressure.
Taxi call handling
See how the same call-handling approach works for taxi and private-hire booking enquiries.
Taxi call handlingAirport-transfer support
Bookings, passenger communication and driver coordination around time-sensitive airport work.
Airport-transfer supportController cover
Experienced remote cover for sickness, holidays, vacancies and recurring uncovered shifts.
Taxi controller coverNeed extra operational capacity without adding another full-time role?
Request a flexible trial